Frequently Asked Questions
Everything you need to know about shopping with ELKO Healthcare
What is the standard delivery timeframe for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while expedited options are available at checkout.
What is your return policy for apparel and accessories?
We offer a 30-day return policy for unworn items with original tags attached. Please ensure the items are in their original packaging to qualify for a full refund or exchange.
How do I determine the right size for me?
Each product page includes a detailed sizing chart. We recommend measuring yourself and comparing it to our guide, as fit can vary between different styles and collections.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, ELKO Healthcare ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.
How can I track the status of my shipment?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress.